Intake Specialist
Omaha
Intake Specialist
Full Time • Omaha
Responsive recruiter
Benefits:
- Medical, Dental and Vision Benefits
- Company shirts
- Maternity, Paternity & Adoption Leave
- 401(k) matching
- Paid time off
- 401(k)
- Opportunity for advancement
- Training & development
Join the Paul Davis Team!
Intake Specialist
$18.00 - $22.00 per hour + benefits!
As the first point of contact, our intake specialists act as the initial bridge between customers and our company. This role focuses on professionally answering a high volume of incoming calls, gathering detailed information, creating urgency for customer needs, scheduling services, and ensuring a smooth transition from initial contact to operations. As the literal voice of our brand, this position plays a critical role in delivering an excellent customer experience while helping drive response times and operational efficiency.
Essential Duties/Responsibilities
- Answer incoming calls promptly, professionally, and with empathy
- Gather detailed and accurate customer, property, and loss information
- Create and enter new jobs into company software systems
- Prioritize emergency and high-urgency calls appropriately
- Coordinate and communicate new opportunities to the correct internal teams
- Maintain consistent communication with customers throughout the intake process
- Respond to voicemail, email inquiries, and online leads in a timely manner
- Ensure all required intake information is complete and documented accurately
- Verify contact, insurance, and basic job information when applicable
- Support office and administrative functions as needed
- Maintain professionalism and composure during stressful customer situations
- Help support company goals around speed to lead, response times, and customer satisfaction
- All other duties as assigned.
Competency – Knowledge, Skills and Abilities:
- Ability to answer a high volume of incoming calls
- Knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint)
- Strong communication and customer service skills
- Professional phone etiquette
- Excellent organizational and multitasking abilities
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment
- Positive attitude and team-oriented mindset
- Basic computer proficiency and ability to learn company software systems
- Ability to work office equipment
- Ability to work independently
- Maintain a high level of confidentiality.
- Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
- Prior customer service, dispatching, administrative, or call center experience preferred
- Restoration, insurance, or home service industry experience is a plus
Required Education and Experience
- High School Diploma or GED required.
- 2 plus years’ experience as a receptionist or in a customer service role
- 1 plus years’ experience in an administrative role
Physical Requirement
- Must be able to stay in a stationary position up to 100% of the time
- Constantly operates a computer and other office equipment
- Must be able to communicate and converse with customers over the phone
Travel
No travel is required for this position.
Make an impact now: Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Make an impact now: Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Compensation: $18.00 - $22.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
(if you already have a resume on Indeed)
Or apply here.
Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture