Do you want to be in complete control of your own destiny as opposed to anyone else being in control of it for you? Are you the most exhaustively competitive person that you know? Do you absolutely hate losing more than you like winning?

Are you an independent thinker who can cast a vision for the teams’ performance? Do you work well under pressure and like to handle many tasks at once? Do you persevere when faced with challenges? Do you want to work for leadership that will allow you to drive the company and get paid well into six figures based on your net contributions?

If this sounds exactly like you then we want to hear from you!
Join the Paul Davis Team

Operations Manager
Salary - $90,000-$125,000 total compensation (base + bonus)

The Operations Manager is responsible to recruit and coach all team members to build a strong performance based office. This role will support the company goals and strategies of the Company Owned Operations.

Paul Davis Company Owned Stores offer excellent benefits to all full-time employees

Medical, Dental, Vision & 401(k) benefits
Paid Holiday, Vacation & Sick Days
Cell Phone Allowance
Vehicle or Vehicle Allowance per company discretion
Advancement Opportunities
Life Insurance
Paid maternity leave, paternity leave, adoption leave

Essential Duties/Responsibilities

Recruit and coach team members, promote teambuilding and engagement in the office
Schedule and conduct department and company meetings and weekly GS&R’s with direct reports
Coordinate and discuss financial/operational matters on a regular basis with finance personnel and department leads
Responsible for expense budget maintenance
Review and discuss sales performance with operations manager/department managers and marketing lead
Review plans and needs of the company
Review staffing and operational changes needed by departments
Participate and lead in the recruitment, hiring, and onboarding process of A players
Responsible for coaching and developing A players with leadership development skills and position development skills
Conduct and Complete weekly GS&R meetings with direct reports
Complete Goal Setting & Review meetings with direct Manager
Participate in monthly GM meetings and required company meetings
Implement, follow, and communicate company policies and procedures
Ensure proper communication between departments
Ensure compliance with third party administrator in respect to insurance guidelines
Responsible for maintaining participation on insurance carrier programs
Responsible for resolving escalated customer service matters
Professionally represent the Paul Davis Restoration principles of honesty and integrity
Represent the company’s Vision, Mission, Values and 10 Serving Basics

Competency – Knowledge, Skills and Abilities

Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Knowledge of our main operating systems; RMS and Xactimate
Knowledge of the restoration industry
Knowledge and ability to read and write mitigation and reconstruction estimates
Knowledge of Project Management
Knowledge of business development
Customer Service Skills
Communication skills (verbal and written)
Coaching skills
Problem Solving skills
Situational Leadership skills
Ability to read, interpret, and manage financial statements
Ability to manage, lead, and coach a staff within an operation
Ability to learn and operate our primary operating systems
Ability to create documents/contracts
Ability to work independently
Ability to work in a team environment and develop staff
Ability to coordinate and manage jobs within the same time frame
Ability to promote and sell our company and service
Ability to pass maintain an acceptable background check and motor vehicle record check
Stress Management and Composure
Maintain a level of confidentiality
Other duties as assigned

Required Education and Experience

Bachelor’s Degree in Construction Management, Construction Engineering, Business Management or related field
Five plus years’ experience in management and construction
Five plus years’ experience in a Project Management and/or Estimator role
Experience with reading and interpreting financial statements

Preferred Education and Experience

Five to ten years’ experience in restoration or construction field
Sales experience
General Contractor’s License
Leadership Development Trainings
IICRC certifications

Physical Requirement

Must be able to stay in a stationary position up to 75% of the time
The person in this position needs to occasionally move about a customer job site (indoors and outdoors)
Occasionally ascends and descends a ladder to service customer sites
Constantly operates a computer
Must be able to communicate and converse with customers over the phone and face to face
Occasionally will lift up to 50lbs
Ability to safely operate a company vehicle

Work Environment

The employee will be working indoors and outdoors. The employee will be exposed to outdoor weather conditions.

Travel

This position will require up to 25% local travel to jobs sites, trainings, and company events (as needed).

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.